What to do when your flight is canceled and the five steps to follow

Flight cancellations can disrupt even the most meticulously planned travel plans.

Cancellations, whether caused by adverse weather conditions, technical difficulties or unexpected events, can cause stress and disruption. However, understanding your rights as a passenger and knowing how to handle the situation can help alleviate some of the anxiety.

In an effort to help, Jason Higgs, Senior Transaction Strategist at Bountii, shared his practical advice and guidance on what to do. This way, if your flight is canceled, you’ll know what to do, including how to seek compensation and other travel arrangements.

Understanding your rights

It is crucial that passengers know their rights. Regulations such as European Union Regulation 261/2004 and the U.S. Department of Transportation’s Passenger Bill of Rights detail your rights in the event of a flight cancellation.

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Five steps to follow

1. Stay informed: “Keep an eye on your flight status via airline websites, mobile apps, or airport monitors,” Jason recommends. Airlines are required to promptly notify passengers of cancellations and their rights.

2. Contact the airline: If your flight is canceled, contact the airline’s customer service immediately. Jason says: “Be prepared with your booking reference number and all relevant details. Find out about alternative flights and inquire about compensation if applicable.

3. Document everything: Jason advises: “Keep a record of all communications with the airline. Write down the names of the airline representatives you speak with and the details of any promises or agreements made.

4. Request compensation: If your flight is canceled for reasons beyond the airline’s control, such as staffing or maintenance issues, you may be entitled to compensation. Jason suggests checking current regulations and filing a claim with the airline if applicable. Be sure to provide all necessary documentation, including proof of reservation, boarding passes and receipts for any additional expenses incurred as a result of the cancellation. Be persistent and follow up regularly to ensure your claim is processed in a timely manner.

5. Explore alternative options: If the airline is unable to offer a suitable alternative flight, consider exploring other transportation options such as train or bus. You can also choose to book a hotel if the cancellation results in a one-night delay.

Jason emphasizes: “Understanding your rights as a passenger is crucial when dealing with flight cancellations. By staying informed, advocating for yourself and knowing how to seek compensation, passengers can deal with these disruptions more effectively and minimize the impact on their travel plans.

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