Workers Delivering $4,600 Sofa Caught Doing the Unthinkable on Doorbell Camera

A man in California was shocked by the actions of two workers who were supposed to deliver his new sofa.

Ryan Houchin was at home with his girlfriend and dog, waiting for the furniture he bought from Castlery to arrive when he got a notification on his phone. It came from his Ring doorbell app and appeared to show two men standing outside his front door, ready to ring the bell.

But something unexpected happened. As one of the men leaned over to ring the doorbell, he suddenly stopped dead in his tracks. The other employee, who was a little further away from the door, then took pictures of his colleague who, from his perspective, appeared to be ringing the doorbell.

Except the doorbell never rang. In fact, by the time Houchin was watching the footage, the delivery men had already left.

“I noticed the ring notification about 20 minutes after they left because I keep my phone on silent,” Houchin said Newsweek“If they had knocked or rung the bell, my girlfriend or I would have heard it.”

Shipping oversized items like couches can be a challenge. In fact, a survey by delivery service company uShip found that 21% of U.S. adults who purchased a large item said it arrived damaged, while 15% said it never arrived.

Houchin might have forgiven his delivery men if they had at least tried to get his couch inside, but the fact that they didn’t even try to unload it angered him.

“I was shocked,” he said. “The couch cost $4,600, plus an extra $100 for white-glove delivery. I couldn’t believe they would treat a customer this way. Without video evidence, I would have been charged a $100 reshipping fee.”

Houchin believes he has a pretty good idea why this happened. “They probably did it to save time, probably because of a busy schedule,” he said.

He decided to share the clip on TikTok under the handle ryhouchin after Castlery told him they “couldn’t do anything and couldn’t contact the logistics company” when he reached out to them to resolve the issue. He said the experience put him off using them again.

“I love Castlery products and have made many purchases over the years. While I blame the logistics company, I also hold Castlery responsible for hiring them,” Houchin said.

A Castlery spokesperson said: Newsweek“We are deeply saddened to learn of Mr. Houchin’s negative experience with the carrier, as it does not reflect the level of service we strive to provide. Please be assured that we do not tolerate such behavior and are taking appropriate action to prevent it from happening again.”

Houchin’s sofa has since been delivered without any issues or additional charges. Castlery is continuing its investigation into what happened.

“Our team is already working on this issue, but please know that we are committed to addressing and resolving this issue quickly,” the spokesperson said. “We sincerely apologize for any inconvenience Mr. Houchin has experienced and thank you for bringing this issue to our attention on his behalf.”

Houchin hopes the viral success of his video will prompt Castlery to take a closer look at its logistics practices. “I want to know what changes they’re making to their hiring and delivery practices to prevent this from happening again,” he said.