Consumer forum orders VLCC to pay compensation of ₹40,000 to customer for laser treatment burns

The customer, who had booked a laser hair removal treatment at VLCC, had paid ₹47,200 in advance. The treatment caused burns during the first session itself, forcing the client to stop the procedure halfway through.

The technician who performed the procedure informed the customer that there were no burns. He applied moisturizer and assured her that she would be fine.

The complainant informed VLCC that there had been no improvement in her condition and requested to speak to their doctor as the burns had become darker and extremely painful.

She demanded reimbursement of the advance she paid, which VLCC refused. She claimed that she even wrote to the CEO of VLCC and shared photos of her burn with him, but to no avail.

Instead of refunding the deposit, VLCC offered to issue the customer credit notes for the use of one of its other services, which the customer refused to accept.