close
close

Attention Stop & Shop customers: This is why you may be seeing so many empty shelves

Attention Stop & Shop customers: This is why you may be seeing so many empty shelves

Stop & Shop customers may notice some dry-looking shelves during their next shopping trip.

New England’s largest grocery chain says it is still dealing with product shortages due to a “cyber security issue” that hit parent company Ahold Delhaize last week.

Stop & Shop spokesperson Caroline Medeiros said in a statement Thursday that customers “may see more limited inventory than normal for certain products” as a result of the disruption caused by the incident.

Medeiros declined to provide an exact timeline for when shelves would be restocked or say which products were most affected, noting that “availability will vary by store.”

Shortages at Boston-area stores continued throughout the week.

Empty shelves were widespread Thursday in the produce aisle of Shop & Shop stores in Brookline and Somerville, impacting items such as bagged salads, whole peppers and avocados. Some milk and dairy products were also in short supply. Boston 25 News reported similar shortages in the produce and meat departments at the Dedham store this week.

“We are working to restock our shelves as quickly as possible,” the store wrote in a message to shoppers in the affected departments. “Thank you for your patience.”

The dairy section of the Stop & Shop store in Brookline, pictured Thursday. (Suevon Lee/WBUR)
The dairy section of the Stop & Shop store in Brookline, pictured Thursday. (Suevon Lee/WBUR)

Ahold Delhaize first reported the cybersecurity problem in its American operations last Friday. In a statement, the Dutch company said it had notified law enforcement and is conducting its own investigation with outside cybersecurity experts.

To “mitigate the issue,” the company said Friday it has “taken some systems offline to help protect them.” The outages delayed shipments of several products to stores, Medeiros said. The disruptions have not forced stores to close or reduce opening hours.

“We will continue to take action to further protect our systems,” she said. “The safety of our customers, employees and partners remains a top priority.”

Stop & Shop recently more than 30 stores closed in the region, but the chain has 365 locations in the Northeast, including 117 in Massachusetts, 83 in Connecticut and 25 in Rhode Island.

Meanwhile, the incident has caused other problems for Hannaford Supermarkets, which is also owned by Ahold Delhaize and has a strong presence in Maine and New Hampshire.

Hannafords website and app have been offline for a week and the company is unable to process online orders.

Hannaford wrote on Facebook last week that some pharmacies were unable to process orders or take phone calls due to the outage.

WMUR reports that Doordash and Instacart orders are also affected. Hannaford says it is working to refund pending orders canceled last Thursday.