More than 100 Air India flyers are stuck in Phuket for four days, airline responds

More than 100 passengers on an Air India flight bound for New Delhi were stranded in Phuket, Thailand, for four days due to a technical problem with the plane. Many passengers shared their ordeal on social media, claiming they did not receive sufficient support from the airline during the lengthy delay.

According to a report by India Today, the flight was scheduled to depart on the night of November 16. Due to the technical problem, it was initially delayed by six hours.

After hours of waiting, the passengers were allowed to board the plane. However, an hour after boarding, the flight was abruptly canceled and all passengers were asked to disembark. After the initial delay and hours of waiting, the cancellation caused the situation to escalate further.

The airline issued a statement acknowledging the cancellation and regretting the inconvenience to fliers.

“While our ground staff worked to minimize inconvenience and provided all on-site assistance, including hotel accommodation and meals, some guests were also reaccommodated on alternatively available flights. Passengers were also given options for full refund on cancellation and free rescheduling. At Air India, the safety and security of our passengers and crew is our top priority,” Air India said in its response.

However, social media posts from passengers tell a different story. One passenger claimed in a post that there were no timely updates from the airline on the situation.

The situation deteriorated further when passengers were told that the same plane had been repaired and was ready to fly. Although the flight departed after a two-day delay, it had to return to Phuket about two and a half hours into the journey due to another technical problem, leaving the passengers stranded again.

Although Air India assured passengers of accommodation, several travelers reported delays and confusion in receiving hotel packages and meals.