New software aims to reduce the number of cancellations of residential solar contracts

In an industry where half of all signed contracts are never installed, a new technology company is helping solar installers dramatically reduce cancellation rates through automated integration and customer engagement.

According to a study by NRELContract cancellations add an average of $0.20/W to system costs, or approximately $1,400 per project, directly impacting installer margins and consumer prices.

“The first two weeks after signing the contract are crucial,” says Steven Male, co-founder of Pale Blue Dawn. “The data shows that of all customers who cancel or postpone, 73% do so in the first five days. This insight has prompted us to develop a solution specifically aimed at this vulnerable period.”

The company’s platform, called Brigitis transforming the way solar companies interact with customers through a simple yet powerful approach: connecting their essential software tools.

Using a drag-and-drop integration platform, Bridgit seamlessly connects different solar platforms (CRM, design, project management) in days instead of months, automating customer communications during the installation process.

The impact of connected tools can be felt throughout the entire solar installation process. Automated data flow means customers receive instant updates. Design changes are automatically synced between proposal tools and utilities, reducing errors and speeding approval times. Installation teams receive real-time updates on permit statuses and customer approvals, reducing average installation time. Perhaps most importantly, customers gain transparency into the status of their project through automated notifications and online portals, dramatically increasing their confidence in the process.

News item from Pale Blue Dawn