Concentrix launches AI and genAI-based product suite

Concentrix Corporation (NASDAQ: CNXC), a global leader in technology and services that began operating in Israel in 2023, announced the launch of iX Hello, a self-service application based on Generative Artificial Intelligence (GenAI) designed to increase productivity and ease of use. improve. involvement while providing a high level of data security.

iX Hello provides a turnkey business solution for creating virtual assistants for a variety of applications, from data analytics and rapid translations to self-service chatbots and more. The product functions as an assistant that securely integrates with large, top-level language models (LLMs), as well as internal data sources, to improve productivity and work quality in a secure, compliant, and brand-centric environment.

For decades, Concentrix has been investing and developing smart technologies aimed at addressing customer challenges and improving efficiency and performance levels. The iX Hello announcement marks the launch of the first product in a suite of AI and GenAI technologies that the company successfully deployed internally and with customers prior to launch.

iX Hello offers an embedded innovation that allows companies to accelerate their GenAI adoption journey with integration into various data sources and various LLMs from Amazon, Google, Meta, Microsoft, OpenAI and Salesforce.

Companies can also use a GenAI solution that aligns with their brand, including voice understanding and a unique brand lexicon. In addition, iX Hello supports tasks such as translating market-ready texts into more than 90 languages, data analysis, responding to questions via chat or voice, summarizing content and creating training materials. The pre-built virtual assistants ensure fast response times, speeding up tasks across various departments including customer experience, accounting, finance, marketing and purchasing.

Among other things, Concentrix plans to design, build and operate integrated and complete solutions at pace and scale across the organization. The company helps more than 2,000 customers solve their most challenging business problems. It employs 440,000 employees serving customers on six continents, in more than 70 countries and in more than 150 languages, and will generate revenues of $7.11 billion by 2023. In Israel, Concentrix offers a wide range of services, including designing brand experiences and building secure AI technologies and operating digital services that deliver global consistency with a local touch.

In mid-September 2023, Concentrix merged with Webhelp, a well-known industry leader specializing in customer experience (CX), sales, marketing and payment services, in a deal valued at $4.8 billion. Webhelp, a private French company founded in 2000, has been the largest CX provider in Europe and one of the top four globally for the past five years.

Concentrix began operations in Israel in early 2022 under the former name Webhelp, appointing Einat Benyamini to open and lead the local branch. Einat Benyamini stated: “We believe the launch of iX Hello represents a great opportunity for Israeli companies looking to accelerate their digital transformation. By integrating advanced GenAI capabilities, we enable organizations to improve productivity, streamline routine operations and delivering personalized experiences at scale – all within a secure and compliant environment. We believe this toolset can meet the specific needs of the Israeli market, allowing our customers to leverage cutting-edge technology to remain competitive and agile in today’s environment. rapidly changing business landscape.’

Following the internal launch of iX Hello for customers, Concentrix is also offering a private preview of future iX Hello features for external use, giving a limited number of organizations exclusive access to new technologies before they reach the broader market. The private preview includes approximately 40 pre-built virtual agents, ranging from multimodal bots aimed at customers to scheduling tools and order status tracking. Concentrix can also work with customers to develop custom virtual assistants powered by GenAI quickly and at scale, taking advantage of its rich design capabilities.

Concentrix plans to launch additional technology products in the iX series in the coming months.