Kunal Kamra now wants to work for Bhavish Aggarwal’s Ola, but conditions apply

Weeks after a public debate broke out over Ola Electric’s after-sales service for its electric scooters, comedian Kunal Kamra has announced that he will accept an invitation from Ola CEO Bhavish Aggarwal to join the company. However, Kamra has outlined several conditions in exchange for his role, pushing for comprehensive reforms in Ola’s customer service and repair processes.

This development follows a series of exchanges between Kamra and Aggarwal on X (formerly Twitter), sparked by Kamra’s criticism of Ola’s service centers.

Kamra sets conditions for Ola service reforms

In a post on He called on Ola Electric to promise faster repairs, ensuring a maximum turnaround time of seven working days. Kamra added that customers should receive a temporary replacement scooter or a daily transportation allowance of ₹500 if the repairs exceed this period. For long delays, he suggested that customers be compensated ₹500 per day, up to a maximum of ₹50,000.

Kamra also advocated that Ola Electric introduce dual insurance for every new scooter sold, covering both the vehicle and service needs. He urged that the service insurance should be free for customers so that their repair issues would be addressed more comprehensively.

Public exchange between Kamra and Aggarwal

Kamra’s concerns about Ola Electric’s service standards became public knowledge on October 6, when he shared a photo of scooters parked at an Ola service centre. Kamra on X questioned the quality of after-sales support and said, “Do Indian consumers have a voice? Do they deserve this? Two-wheelers are the lifeline for many daily wage workers.”

Aggarwal responded to In fact, I’ll pay more than you made for this paid tweet or for your failed comedy career. Or sit back and let us focus on solving the problems for the real customers. We are rapidly expanding the service network and backlogs will be cleared quickly.” Aggarwal’s comments prompted Kamra to accept the invitation to work with Ola, albeit with clear demands for improvements.

Kamra’s appeal to government officials

Kamra also sought intervention from the government authorities and addressed Union Road Transport Minister Nitin Gadkari to take notice of Ola’s service issues. Kamra shared a separate post from an Nitin Gadkari, please watch Due to the plight of Indian customers, their voices are not heard. They can’t get to work. They are taking bad loans to solve a problem that is primarily Ola’s responsibility… When will government agencies intervene?’

Kamra’s call highlighted the impact of service delays on customers who rely on scooters for their daily commutes. Pointing out that many customers were facing financial difficulties due to Ola Electric’s service shortcomings, he urged Gadkari to support consumer rights and safety standards.

Ola Electric’s response to customer service criticism

While Aggarwal has not publicly commented on Kamra’s terms, Ola Electric’s Chief Financial Officer Harish Abhichandani recently stated that the company had resolved “99% of complaints… to full customer satisfaction under Ola Electric’s comprehensive redress mechanism .” Ola Electric has also announced plans to expand its service network, with the aim of addressing backlog issues.

Kamra’s ongoing dialogue with Ola Electric reflects broader challenges within India’s electric vehicle sector, especially as demand for electric scooters rises. His outspoken stance on after-sales service leads to discussions on the expectations and responsibilities of consumers in India EV industry.