Passenger accuses Southwest employee of going to bathroom with her personal belongings

A woman is seeking answers from Southwest after noticing something bizarre and downright disgusting in one of her personal belongings after getting off a flight with the airline.

In a TikTok video, a passenger named Sally admitted that she was both confused and rightfully angry about the way Southwest employees handled her belongings and demanded that something be done about her broken belongings.

The passenger accused a Southwest employee of going to the bathroom in a guitar case she was traveling with, which contained an urn containing her mother’s ashes.

“An incident occurred yesterday and I am deeply concerned about the way it was handled,” Sally began in her video. “My guitar was lost during my flight and did not show up at my destination.”

She explained that her guitar would be shipped to the location she was at, which happened. However, when she finally received her guitar and the case, she was shocked by what she found when she opened it. The inside of her guitar case was incredibly wet and smelled distinctly of urine, making it clear that someone had gone to the bathroom in it.

In addition to her actual guitar being broken, Sally had also put the urn containing her mother’s ashes in the case. The urine ruined her deceased mother’s ashes.

Sally immediately called Southwest and spoke to several people, explaining what had happened to her guitar case and that it had been destroyed in such a vulgar manner.

“I don’t feel like it’s been taken as seriously as it should have been, given the situation this is a biological hazard. I’m touching this with my bare hands trying to figure out why my guitar is soaking wet and I have cuts on my fingers. And I have a urine-covered guitar. This guitar meant a lot to me, and I had things to do with it.”

The passenger was originally told she would have to wait 30 days for a response from Southwest.

It wasn’t just disrespectful and incredibly humiliating for Sally to open her personal belongings and find everything destroyed, but when she tried to raise this issue with Southwest 30 days after filing an initial report, she was told it was another It would take a month before she would receive the message. an actual response.

Naturally, this did not go down well with Sally, who demanded that something be done about it immediately.

“There’s a pee-covered guitar from one of your employees,” she noted. “He decided to open my guitar and pee on the ashes of my deceased mother and my guitar.”

According to the US Department of TransportationIf a claim is filed with the airline within the allotted time, which Sally did, and the item is damaged beyond repair, the airline will “negotiate a compensation amount based on value.” However, there are exceptions for what the DOT called “fragile items, perishable items and other valuables.”

Unfortunately, all that vagueness can let Sally down.

The passenger admitted that there is no ‘compensation’ for the state of her late mother’s ashes.

In a follow-up video, she addressed people’s comments and went into more detail about opening her broken guitar case and discovering that everything inside had been peed on.

She claimed that everything in the coffin was beyond soaked, and as she pressed on it, the liquid seeped out of the sides, making her friend nauseous from the smell.

“People were concerned that I was more worried about my guitar than my late mother’s ashes. Then there were a number of people, who I assume have also lost someone, who said nothing can be done about that right,” said Sally. “They’re right.”

She insisted that the thought of having to send her mother’s ashes away to be tested for DNA to find out who peed in her guitar bag was something she couldn’t imagine.

Even just having to remove her mother’s ashes from the store, which she has not been able to do in the three years her mother has been gone, is an overwhelming thought.

After her mother and grandmother passed away, Sally said music and art were something she leaned on during her griefwhich makes this whole debacle that much more heartbreaking.

Hopefully, given how viral her video has become, it will catch the attention of Southwest, and they can at least take the necessary steps to not only find the employee responsible, but also provide Sally with money to replace her guitar, even if there is no amount for it. money in the world can replace the damage done to her mother’s ashes.

Nia Tipton is a Chicago-based entertainment, news and lifestyle writer whose work delves into contemporary issues and experiences.