The consumer court orders the matrimonial site to pay ₹60,000 to the man for failing to find a match for his son

The complainant, Vijaya Kumar, approached Dilmil Matrimony’s office on March 17, 2024 and paid ₹30,000 after being assured that they would find a suitable match for his son within 45 days.

However, despite multiple follow-ups and visits to their office, the website failed to provide even one match.

When Kumar tried to resolve the issue by contacting the company, they were unable to help him and allegedly used inappropriate language when he asked for a refund.

Kumar sent a legal notice to the website on May 9 asking for a refund, but to no avail. This prompted him to file a complaint with the district consumer forum, demanding both refund and additional compensation for the inconvenience caused to him.