Nova Scotia man shocked after Canada Post finally finds his passport delivered to wrong address

Fibin Joseph was starting the late shift at the Swiss Chalet in Bedford, Nova Scotia, when Canada Post called him with some good news.

“I received my passport,” he told CBC News on Wednesday. “I was shocked.”

Joseph had sent his Indian passport via Canada Post to Ottawa to have a new Canadian temporary resident visa stamped, so he could return to India in January to see his family. When it was mailed back to him, it was tracked and required a signature upon delivery, but Canada Post still lost it.

Shortly after CBC News reported its story, Canada Post found the passport.

“They told me they got it from an apartment,” he said.

He said it appears Canada Post delivered it to the wrong person, who then saw Joseph’s name on it and returned it to Canada Post in late November. They quickly reported it to Joseph.

Canada Post also reimbursed him for the money he had already spent to obtain a new passport. He had applied for a new one, but was able to stop this process at the Indian embassy, ​​so he could keep his original passport.

But Joseph said he had already canceled his return trip. He hopes to rebook his return to India next year.

He said that after the CBC broadcast his report, he heard many other people speaking; Canada Post had also lost his passport.

“Canada Post takes this passport issue very lightly,” he said. “I will not send any important documents via Canada Post.”

Valérie Chartrand, spokesperson for Canada Post, said she regretted that the passport was lost.

“Canada Post takes its responsibility to securely deliver something as important and sensitive as a passport very seriously and therefore immediately investigated when the customer first contacted us,” he said. -she declared in an email to CBC News.

“We are pleased to announce that the passport has been recovered and is now in the hands of the customer. Our superintendent met with the customer to hand-deliver the item along with a letter of apology.”

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