GTB, Providus Bank remain silent as Nigerian in UK seeks answers over N1.3 million account recall

A UK-based Nigerian, James Onireke (pseudonym), has expressed concern and confusion over the recall of N1.3 million from his Guarantee Trust Bank (GTB) account.

The recalled sum was part of a N28 million deposit sent to him by his in-laws in Dublin for a special project in Nigeria.

According to Onireke, his account officer informed him that the recall was initiated by Providus Bank, claiming that the money was deposited in error by the sender.

However, Onireke is certain that the filing was not a mistake, as his in-laws confirmed that they did not issue any recall request.

The situation became more perplexing when Onireke’s account manager mentioned that the recall was processed through Budpay, a digital payment infrastructure. GTB asked Onireke to confirm with her in-laws if they had made a callback request through Budpay to a Providus Bank account. Onireke’s in-laws verified that she had not initiated any recall and had no connection with Budpay or Providus Bank.

Seeking a solution, Onireke wrote to GTB Platinum Support, a customer service team dedicated to regular GTB customers with a high annual turnover. However, his emails yielded no results and he received the same response as his account manager.

Determined to uncover the truth, Onireke requested the recall transaction ID from GTBank. At this point, the bank’s communication became unstable and Onireke was informed that his branch manager had asked his account manager to cease all communication with him.

Onireke, who suspects foul play, asked for help, saying: “I really need your help with this. I suspect something fishy is going on.

FIJ, a media outlet, wrote an email to GTBank on June 10, copying Providus Bank and Budpay. However, as of press time, no financial institutions had responded to the survey.

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