Federal Government Sues Adobe Over Its Subscription Cancellation Policies

The Justice Department is suing Adobe, accusing the software-as-a-service provider of making subscription cancellation a difficult process; The lawsuit is a warning to other providers selling through the recurring revenue model.
By Larry Walsh

The federal government is taking legal action against Adobe for what it says are deceptive and difficult subscription cancellation policies and mechanisms. Although the lawsuit appears to be a consumer issue, it is not. Even if Adobe comes out on top, the lawsuit serves as a warning to all vendors looking to jump into the subscription model.

Here’s the story: The U.S. Department of Justice has filed suit against Adobe, the provider of market-leading content creation software such as Photoshop and Illustrator. The government accuses Adobe of deliberately obscuring cancellation policies, hiding fees and making the cancellation process…