How Chase Sapphire Reserve Travel Insurance Saved Me $1,400 On My Trip

Unfortunately, the process with Bookit.com was not as straightforward. The OTA did not have an extenuating circumstances policy, so this cancellation was subject to Bookit.com’s strict policy, which only gave us a $299 refund since we cancelled the trip a few days before departure.

I called Bookit.com several times and finally got the email address of a supervisor who would look into the situation. I sent an email explaining the reason for the cancellation and provided a note from the hospital signed by my grandfather’s treating physician. Over the course of a few weeks, I sent several emails and never received a response.

When my credit card bill came in with a $1,745 charge, I called Chase to dispute it. The dispute was filed, and that month, Chase credited me for the amount and began investigating the transaction. However, the next month, Chase rebilled me because Bookit.com told them the charge was valid since I was the one who canceled a nonrefundable trip.

I spoke to a Chase supervisor who advised me to file a claim with Chase’s travel insurance since this situation was likely covered by the card’s trip cancellation coverage. She then explained that the charge would remain on the credit card bill and that I would have to pay it because, as ridiculous as it may be, Bookit.com followed their policy.

Then, after I filed my claim, Chase’s benefits administrator would review it and refund me. Although I’ve had the Chase Sapphire Reserve® card for many years, I was fortunate enough not to need the card’s travel insurance protections, so this was a whole new process for me.

Learn more. Chase Sapphire Travel Insurance offered on cards