Traveloka Doesn’t Inform Woman Returning to Singapore About Flight Cancellation, She Only Finds Out at the Airport

It was a traveler’s nightmare.

A woman who had booked a flight from Bangkok to Singapore on September 7 through Traveloka in February was surprised to find out upon arrival at the airport that her flight had been cancelled.

Trampler mrs She said the airline, Thai VietJet Air, informed her that the flight had not been operating for “a period of time” and that Traveloka was aware of this.

“To our dismay, the airline expressed its inability to provide assistance since our tickets were purchased through Traveloka, leaving us without any immediate support,” recounted the Stomper, who had to purchase tickets from another airline, Thai Airways, to return to Singapore the same day at an additional cost.

“We quickly contacted Traveloka via email, and they responded stating that they would investigate the matter.

“Surprisingly, within minutes they issued a refund, suggesting they were aware of the flight cancellation well in advance.

“It is important to note, however, that we did not receive any prior communication or update from Traveloka regarding the flight cancellation. The only email we received was a reminder of our flight departure.”

The Stomper shared a screenshot of the email sent on August 31.

“In light of these circumstances, I have contacted Traveloka to request a refund and compensation for the losses incurred due to the purchase of new tickets,” the Stomper said.

“Unfortunately, they informed me that airline regulations prohibit them from reimbursing our additional expenses.”

She told Stomp that Traveloka has since offered to complete the refund for the last-minute ticket she had to buy.

Stomp has contacted Traveloka for more information.