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Southwest Airlines has ‘difficult decisions’ ahead, COO says in video message

Southwest Airlines has ‘difficult decisions’ ahead, COO says in video message

Southwest Airlines Co.’s chief operating officer has told staff there are “difficult decisions” ahead, as the troubled company seeks to move back to profitability under pressure from activist investor Elliott Investment Management.

“We have a couple of difficult decisions heading our way,” he said. “It’s not station closures. But we need to keep moving the network to help us drive back to profitability. And so I apologize in advance if you as an individual are affected by it.”