Up-to-date information and service recovery

The Telefónica Group as a whole has been mobilized to help and support all those who have suffered the consequences of the cold wave that has hit some parts of Spain, with special incidence in the province of Valencia.

These are some of the actions taken.

Restoration of services

Data updated on November 4 at 8:00 PM

Thanks to the work of the company’s technical staff to restore communications from the first moment the conditions were met, 92% of the fixed exchanges have been restored.

In terms of mobile service, 65% of exchanges have been restored, with some critical installations still under assessment.

Telefónica Group staff continues to work to restore the affected services.

Donate now to support the victims

Together with the Red Cross, Telefónica and its foundation are working together to raise economic funds to alleviate the consequences: from this link you can participate.

Likewise, Fundación Telefónica, through the #MovilizadosPorLaDana campaign, in collaboration with various institutions and social entities, has made economic, human and digital resources available to the citizens of the affected areas.

Collection of materials: November 5 and 6 at Distrito Telefónica and the Movistar Plus headquarters +

On November 5 and 6, Fundación Telefónica organized the collection of hygiene and cleaning products sent to Valencia.

In accordance with the indications of the authorities and social entities working on the ground, the products of priority need are:

• Hygiene products: gloves, hydroalcoholic gel, soap and masks.
• Cleaning products: buckets, bleach, disinfectant, cleaning and protective gloves.
• Diapers for children and adults and sanitary towels.

Movistar: free calls and data

To facilitate communication with people in the affected areas, Movistar on October 30 enabled free and unlimited use of its data services and national calls in the affected areas, suspending charges for all landline services.

Letter from Álvarez-Pallete

The president of Telefónica, José María Álvarez-Pallete – called in a letter We are needed and we cannot fail – states that ‘there are moments that define us as people, as citizens, as a company or as a society. Moments that test us and demand that we respond. Moments in which we cannot remain indifferent.’

A letter in which he adds his ‘gratitude and pride’ to those who are working ‘tirelessly’ for the full recovery of the affected services.

He also has words for the Telefónica Foundation, for the company’s volunteers and for “all the people of Telefónica speaking again for themselves and adding a new chapter to the book of honor of our history.”

“We need to restore services and move on. Because it is our way of being. It is part of our history. People serving people. People who want to make our world more human. We are needed and we cannot fail,” concludes Álvarez-Pallete.