Peggy Hall was ‘totally shocked to win the Chamber of Commerce’s Tammy Nusser Award

LANCASTER − Peggy Hall said she was “totally shocked” upon winning the Tammy Nusser Customer Service Award from the Lancaster-Fairfield County Chamber of Commerce.

“It’s an incredible honor to be recognized by the bank and the chamber,” said Park National Bank Mortgage Assistant. “I knew Tammy Nusser and know how dedicated she was to the chamber and the community, so being chosen for this award means a lot to me.”

The late Tammy Nusser worked as director of development at the Chamber of Commerce.

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Hall said empathy and patience are two of the skills needed to succeed in customer service. She has worked in some form of customer service during her 45 years on the job and said she is passionate about it.

“I think customer service is paramount to any organization,” Hall said. “If you provide exceptional customer service, your customers will come back. I think you need to listen more and talk less. Let them tell their story and why they are coming to you.”

She said some advice she heard years ago about customer service has stuck with her all these years.

“People don’t care what you know,” Hall said. “They just want to know you care.”

She has worked in virtually every department at National Park since its start 26 years ago.

“A lot of my customers are like family to me,” Hall said. “It’s a great feeling that they come to you because they feel comfortable with you. I know a lot about their family and they know mine. It’s a very special feeling.”

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This article originally appeared on the Lancaster Eagle-Gazette: Peggy Hall was ‘totally shocked to win the Chamber’s Tammy Nusser Award.’