Humane warns all AI Pin users to stop using its charging case

What do you want to know

An investigation revealed battery issues in the AI Pin’s charging case accessory, supplied by a third-party vendor.
Humane has not confirmed whether there actually was a fire, but some battery cells could pose a fire hazard.
The AI Pin device, battery booster and charger are safe; The problem only comes from the charging case.
To compensate, Humane is offering two free months of its subscription service.

Humane has urgently asked owners of its $700 AI Pin device to “immediately” stop using its charging case due to a potential fire risk.

After reviewing a report regarding a charging issue, Humane discovered a battery quality issue in the AI Pin’s charging case accessory, provided by a third-party vendor, The Verge reports.

Although Humane has not confirmed whether the charging issue actually caused a fire, the company has found that some battery cells from this supplier may pose a fire risk.

On the other hand, the AI Pin itself, as well as its battery booster and charger, are safe; The problem is only with the charging case parts.

“Our investigation has determined that the battery supplier no longer meets our quality standards and that there is a risk that certain battery cells supplied by this supplier pose a fire hazard,” Humane wrote in an email to to customers, published on its website. support website. “As a result, we have immediately disqualified this battery supplier while we work to identify a new supplier to avoid such issues and maintain our high quality standards.”

“While we know this may cause you inconvenience, customer safety is our priority at Humane,” the company wrote.

To compensate for this, Humane is offering two free months of its subscription service, necessary for most of AI Pin’s features. The company has not yet said whether it will replace the faulty charging cases.

We’ve reached out to Humane for more information on its charging case replacement plans and will update this article when we hear back.

The AI Pin’s launch was rocky, with harsh reviews pointing out many problems with its core features such as palm projection and gesture controls. There are reports that Humane may be looking to sell the company just weeks after the AI Pin’s launch, compounding the device’s rocky debut.