Video goes viral showing disabled customer begging Disney for paid alternative when denied access to DAS

Charisma Mangahas, known on TikTok as @asymptomatic, posted a video after being denied Disabled Access Service (DAS) at Disneyland Resort. In the video, she demonstrated a solution that would allow disabled guests to get discounted Lightning Lane service when they are denied DAS.

Discounted service for customers who are denied disabled access

Charisma Mangahas suffers from Guillain-Barré syndrome, and due to her condition, she uses a wheelchair and requires a ventilator to help her breathe. Yet even with these medical devices necessary for his daily life, he was told that only “severely disabled or cognitively impaired” guests were eligible for DAS before being denied service at Disneyland Resort.

Instead of the DAS, Charisma was given the option to come back online later, something Disney has told other guests since the DAS changes went into effect. By choosing this option, Charisma’s party members would line up for the attraction and she would meet them when it was time to ride.

To solve this problem, Charisma suggests that Disney implement a discounted Lightning Lane service that would make it easier for disabled guests to afford Disney and enjoy as many attractions as possible. While this would still require disabled guests to pay a fee, it would be cheaper than paying for Genie+ every time they visit the park. She even suggests that this one-time fee could be added to the price of the Magic Key in the same way that Disney PhotoPass can be purchased as an add-on.

Charisma’s full TikTok video can be found below.