Report finds low-income Albertans falling through the cracks of health benefit programs

EDMONTON — Alberta’s ombudsman says in a new report that low-income residents seeking benefits to cover their health care costs face unfair barriers.

About 101,000 children and adults receive benefits through family income-related programs, including essential dental care and prescription drugs.

Kevin Brezinksi’s report says the programs are hampered by a 30-year-old computer system and a flawed application process that needs better investment and oversight.

The ombudsman says the programs are the most generous in Canada, but the problems affect thousands of Albertans, including some who lost their applications.

The programs are split between two departments, a structure that Brezinski said has led to confusion over who is responsible for what, including which department should pay for computer system updates.

One of those ministries, Alberta Health, has announced plans to act on some of the report’s recommendations.

This report by The Canadian Press was first published July 17, 2024.

The Canadian Press