Microsoft announces “apps for an AI-powered world”: what they are and how these solutions will work

Microsoft announced that it will empower its AI customers to create their own AI Agents starting next month. These agents, unlike traditional chatbots, require minimal human intervention and are designed to automate various tasks, such as handling customer queries, the company said at the “AI Tour” event in London.
The company is positioning these agents as “applications for an AI-driven world.” To simplify the creation process, Microsoft is providing Copilot Studioan application that requires minimal coding knowledge.
Today, we are announcing new agency capabilities that will accelerate these gains and bring AI-first business processes to every organization, said Jared Spataro – CMO, AI at Work.
First, the ability to create autonomous agents with Copilot Studio will be in public preview next month.
Secondly, we are introducing ten new autonomous agents in Dynamics 365 to empower all sales, service, finance and supply chain teams.
The agents will use a combination of AI models developed by Microsoft and OpenAI. Additionally, Microsoft is offering ten pre-built agents for common tasks such as supply chain management, expense tracking, and customer communication, making it even easier for businesses to get started.

Microsoft takes on Salesforce with AI agents

Last month, Sales force launched the Agentforce Partner Network – the world’s first AI agent ecosystem that allows its partner companies to create third-party AI agents to perform specific tasks depending on business requirements. These AI agents will be available for installation and deployment.
The news comes just days after Salesforce CEO Marc Benioff criticized Microsoft AI Solutionscalling them “disappointing.”
He said Microsoft Copilot “does not work and does not provide any level of accuracy.”
“Big analytics companies say there is data scattered all over the place and customers are left to clean up the mess. To make matters worse, clients are instructed to create their own custom LLMs. I have yet to meet anyone who has had a transformational experience with Microsoft Copilot or who has pursued custom LLM training and retraining. Copilot is more like Clippy 2.0,” he said in an X post.