Air India Express Flight Cancellation: Will passengers get a full refund or flight rescheduling option? Here's what the airline said

While AI Express operates around 200 daily flights, mainly international, the cancellation of almost 80 flights so far indicates… Read more

Air India Express Flight Cancellation: AI Express has canceled around 80 flights since Tuesday and Wednesday midnight, with around 300 cabin crew members taking sick leave en masse. If your flight has been canceled by Air India Express, the airline has indicated that a full refund will be offered or it will be possible to reschedule the flight to another date.

“We sincerely apologize to our customers for this unexpected disruption and emphasize that this situation does not reflect the level of service we strive to provide. Customers affected by cancellations will be offered a full refund or free rescheduling to another date. Passengers traveling with us today are requested to check whether their flight is affected before heading to the airport,” said an Air India Express spokesperson.

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Air India Express is an airline of the Tata group. Last month, Vistara, another Tata group airline, experienced unrest among pilots. AI Express, into which AirAsia India will soon merge, is facing resistance from senior cabin crew over the new employment conditions.

According to a TOI report, all 300 cabin crew members who called in sick en masse since midnight have switched off their phones. The budget airline advised passengers whose flight is scheduled for Wednesday “to check whether their flight is affected, before traveling to the airport.”

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While AI Express operates around 200 daily flights, mainly international, the cancellation of almost 80 flights so far indicates that 40% of the schedule has been impacted.

An AI Express spokesperson said: “Some of our cabin crew called in sick at the last minute, starting yesterday evening, leading to flight delays and cancellations. While we are speaking with crew to understand the reasons for these events, our teams are actively addressing this issue to minimize any inconvenience caused to our customers. »

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