Tech Founder Slams Vistara For Flight Cancellation, Delay: 'Fly With The New Feeling'

Siddharth Sharma, founder of tech company YellowKyte, shared a post on X claiming that he had a very bad experience while flying with Vistara outside India. In the post, he alleged that the airline kept cancelling and delaying flights and that he ended up losing his baggage.

A tech founder shared this image in an X post about his Vistara flight experience. (X/@SiddharthS85)

“Dear Vistara. First you cancel my flight and leave me stranded at Paris airport. Then you delay the replacement flight. Then you delay the domestic flight too. Then you lose my baggage too,” he wrote. He concluded his message by sarcastically adding the airline’s slogan: “Fly the new feeling.”

Take a look at the full article here:

How did the airline react?

The airline first sent Sharma a canned response asking him to share his travel details via DM. Sharma replied, “I have already shared the details with your ground staff, Gauri. I have sent them WhatsApp pictures along with a detailed explanation of what exactly happened. I am too tired and sick to repeat. Can you coordinate internally?”

In an update, the airline further shared, “Hello Siddharth, Further to the previous communication, we would like to inform you that the baggage has been received at the airport. Subsequently, it has been handed over to the vendor for delivery and will be delivered to you within 24 hours.” They added that the airline “sincerely apologizes for the inconvenience caused.”

Check the airline’s response here:

The tech founder's conversation with Vistara's customer service. (X/@SiddharthS85) — The tech founder’s conversation with Vistara’s customer service. (X/@SiddharthS85)

Vistara's response to tech founder's post X. (X/@SiddharthS85) — Vistara’s response to tech founder’s post X. (X/@SiddharthS85)

With over 65,000 views, Sharma’s viral post has also racked up nearly 800 likes. The share has also garnered tons of comments from people.

What did X users say about this share?

Ravi Handa, an X user and podcaster, joked, “Did you upset anyone at Vistara? This is too big a coincidence.” Sharma replied, “Kya pata. Main toh average se bhi average Aadmi hoon. Main kya hi pi** off karoonga (I am a very average person. How can I offend anyone).”

Another added: “This is really bad… I feel bad for you sir.” A third added: “I thought Vistara was one of the good ones.” To which Sharma replied: “That’s what I thought. I will never fly international with them.”

A fourth wrote: “I’m amazed at how calm you seem!” and Sharma shared: “The options are very limited, to be honest. I could lose my temper. Yell. Get angry. I’ll be the only one suffering the side effects. For the average Indian traveller, we are at their mercy.”

Vistara is a joint venture between Tata Sons Private Limited and Singapore Airlines Limited (SIA). The former holds a 51% stake in the partnership and the latter a 49% stake. The airline began operations in 2015 with an inaugural flight from Delhi to Mumbai.

What do you think about this article from the tech founder about his experience flying with Vistara?