Olympic Games – Ticketing chaos: Will arbitrarily cancelled tickets soon be back?

An Olympic dream shattered. For millions of fans around the world, watching the Olympic Games are a dream come true. Opening ceremonyin particular, is a spectacular event that marks the beginning of the festivities and brings together athletes from all nations. But for some spectators, this dream quickly turned into a nightmare.

The incomprehensible cancellation of tickets

It all started when a Parisian Internet user logged into his mobile application on Thursday, June 28, and was stunned to discover that his 2 category A tickets for the opening ceremony had been declared “sold/cancelled”!

He quickly looked at his other tickets and discovered that the same was true… for the closing ceremony! 4 precious seats disappeared, without further explanation. Are these ticket “thefts” linked to the new resale platform set up in May 2024?

Pascal told Sortir à Paris: “I had bought my tickets months ago, and everything seemed in order. And then, all of a sudden, I saw my tickets not only cancelled, but without any notification of reimbursement! Considering the sums involved, I am shocked: how could this have happened? I had planned everything around this event!” he exclaimed.

Inexplicable technological inconsistencies

As if that wasn’t enough, the same user discovered worrying inconsistencies when checking his tickets through different platforms. On the official Olympics mobile app, his boxing tickets were still available.

However, when accessing the official website, these same tickets seemed to have disappeared: the site announced zero purchases, while his account had been debited and Pascal had received a confirmation email!

“When I saw that my tickets for the opening ceremony had been cancelled, I thought I would at least be able to watch the boxing matches. But when I tried to check on the website, there was nothing. How could such a discrepancy happen?” he said.

Apparently, other Internet users are also concerned:

Impact on spectators

For spectators who have saved and planned for the event, these ticketing issues are more than just an inconvenience: they are a disaster. The Opening Ceremony is often one of the most anticipated moments of the Olympic Games, and being deprived of that experience can be devastating.

Advice for concerned spectators

For those in a similar situation, here are some steps to follow:

1. Contact Customer Service:Use official channels to report your issue. Provide as much detail as possible, including screenshots and ticket confirmations.
2. To watch Updates: Continue to check the mobile app and website regularly for any updates regarding your tickets.
3. Share your experience:Join forums and online groups to share your experience.

The Olympics are supposed to be a time of joy, celebration and global unity. But these lost tickets and inconsistencies threaten to cast a shadow over the event just days before the competition.

In the meantime, there is hope that these issues will be resolved, allowing everyone to fully enjoy this extraordinary sporting spectacle. The Olympic Games continue, with the hope that every spectator will finally be able to enjoy the unforgettable experience they have been waiting for.

UPDATE: Contacted by us, Mélodie from the Olympic Games communications department specified this Monday, July 1, 2024 at Sortir à Paris:

“Contrary to what is currently indicated on the Tickets for the Paris 2024 Olympic Games application, tickets for the ceremonies are not canceled.

The Paris 2024 ticketing service is currently working on ticket settings, in particular to specify spectator seating information.

Tickets will be available again soon on the Paris 2024 Tickets app. Once the tickets are accessible, everyone will be able to choose to keep them, transfer them or resell them via the official resale platform, as for all other tickets.”

Participants are reassured!