EKEDC announces major system upgrade for better customer experience

Lagos, Nigeria – October 18, 2024 – Eko Electricity Distribution Company (EKEDC) is pleased to announce a significant system upgrade to its All-In-One (AIO) sales platform, aimed at improving customer service customer and speed up purchases of electricity tokens. The update will begin on Friday, October 18, 2024, and must be completed by 6:00 AM on Monday, October 21, 2024.

During this period, customers will not be able to purchase or load electricity tokens. We ask all customers to purchase sufficient meter credits and top them up immediately before downtime to avoid any disruption.

“This system upgrade is an important milestone in our commitment to providing the best possible service to our customers,” said Ms. Rehkiat Momoh, Acting CEO of EKEDC. “With the new all-in-one sales platform, customers can expect faster transactions, easier credit purchases and overall improved customer service. This update reflects our dedication to continually improving the customer experience and ensuring our operations remain efficient.”

Once completed, the new system will offer seamless transactions, empowering customers to better manage their electricity consumption, both at home and remotely. This is in line with EKEDC’s broader strategy to improve operational efficiency and provide innovative solutions tailored to our customers’ evolving needs.

EKEDC remains focused on providing a reliable service and we encourage all customers to stay informed through our official website and social media channels. Our customer support team will be fully operational during the upgrade to provide support and answer any questions.